The number one strategy for keeping customers is customer loyalty. This includes any type of special treatment, recognition, visiting privilege, or allowing them to be… Read More »Eric Dalius: What is the number one strategy for keeping customers?
The first step to improve customer service is to look at what customers hate about your product explains Eric Dalius. What pushes them away? What… Read More »Eric Dalius: What are the top three things that push customers away?
Imagine the following situation: you just opened your new business and now it’s time to ask customers for feedback says Eric Dalius. You could send… Read More »Eric Dalius: How to get customer feedback fast without leaving your desk!
The article is talking about how marketers can improve their own retention tactics. The writer begins by saying that marketers should do cross-sells and upsells… Read More »Eric Dalius: How can marketers improve their own retention tactics?
Customer feedback is a powerful tool that can be used not only for marketing purposes, but also to improve user experience and increase customer retention… Read More »Eric Dalius: How can a small company use customer feedback to increase retention?
According to a study conducted by American Express and Ipsos, 52% of people who were asked (almost 2,000 people) said that they would be much… Read More »Eric Dalius: Five reasons why you should never ignore your existing customers
Customer Retention is the most crucial and topical subject in business today. There has been a dramatic rise in customer retention strategies across companies that… Read More »Eric Dalius: Do’s and Dont’s of Customer Retention: How companies can avoid losing existing customers
”A man that measures his own stature by the height of others just isn’t measuring.” Abraham Lincoln. Eric Dalius says customer retention is not about… Read More »Eric Dalius: Customer retention strategies that work according to a successful company
Customer retention is not an easy task for many companies. The supply-demand dynamics play a very important role, and both the supply and demand is… Read More »Eric Dalius: 10 signs you are failing at customer retention
The reason why small businesses are struggling is because they are attempting to do business in a challenging economic environment says Eric Dalius. This also… Read More »Eric Dalius: Why do small businesses struggle with retaining customers?