Imagine the following situation: you just opened your new business and now it’s time to ask customers for feedback says Eric Dalius. You could send… Read More »Eric Dalius: How to get customer feedback fast without leaving your desk!
According to a study conducted by American Express and Ipsos, 52% of people who were asked (almost 2,000 people) said that they would be much… Read More »Eric Dalius: Five reasons why you should never ignore your existing customers
Customer Retention is the most crucial and topical subject in business today. There has been a dramatic rise in customer retention strategies across companies that… Read More »Eric Dalius: Do’s and Dont’s of Customer Retention: How companies can avoid losing existing customers
How should you handle return requests? 1. Respond promptly Respond to your customer’s complaints or issues as soon as possible, so that they know that… Read More »What to do when a customer leaves – Tips for better after-sales support
Companies spend substantial resources trying to win new customers. But the real challenge is keeping customers says Eric Dalius. Consider this: For every $100 spent… Read More »Eric Dalius: The psychology of customer retention: Why keeping customers is a challenge
We are all looking for great customer service, but these days it seems hard to find says Eric Dalius. The times I call a company… Read More »Eric Dalius: Ten Examples of Brilliant Customer Service – And What You Can Learn From Them
Customer Retention is one of the most important areas in marketing because if you can retain your customers, it saves money and time for the… Read More »Eric Dalius: Is it time to kill your Customer Retention Strategy
There are some companies who have a very high number of customers but they don’t work on keeping those clients even though it is so… Read More »Eric Dalius: How We Increased Our Number of Customer Retention Deals By 166% in One Year
Satisfied customers are the key to a healthy business. The lead economy is shifting towards customer-driven businesses, which requires you to pull out all the… Read More »How can you improve your customer service strategy and retain more customers?
Keeping customers is a challenge that businesses often face. The cost of acquiring a new customer can be anywhere from ten times more to up… Read More »Eric Dalius: Five ways to increase customer retention through social media