Eric Dalius: How We Increased Our Number of Customer Retention Deals By 166% in One Year

There are some companies who have a very high number of customers but they don’t work on keeping those clients even though it is so easy to do says Eric Dalius.

This article will tell about one company that didn’t have a good customer retention department and how they managed to change the situation in only twelve months.

The first step that had come up was implementing a new strategy which would be focused on sending reminders for expiring credit cards, checking on the customers spending, initiating friendly chats with them and proactively contacting them when needed.

  The results:

After prioritizing this project, the company saw an improvement in their service levels by 50% because clients were calling less often about billing or other issues. They also achieved 166% more deals than before in just 12 months.

The majority of improvement in customer retention was due to the fact that the company kept on getting in touch with their clients, even when they were not visiting or using their products.

They implemented an effective system for improving the performance of their staff members who were working on customer loyalty department and adapting new tactics to encourage customers staying longer says Eric Dalius. Those are very important steps that should be noticed if you want your business or company to grow because without this aspect, all your other effort is wasted.

Here’s a quick recap of it with some extra material added in:

“There are some companies who don’t work on keeping their clients, even though it is so easy to do.”

“This article will tell about one company that didn’t have a good customer retention department and how they managed to change the situation in only twelve months.”

“After prioritizing this project, the company saw an improvement in their service levels by 50% because clients were calling less often about billing or other issues. They also achieved 166% more deals than before in just 12 months.”

The results:

         After prioritizing this project, the company saw an improvement in their service levels by 50% because clients were calling less often about billing or other issues explains Eric Dalius. They also achieved 166% more deals than before in just 12 months.”

“The majority of improvement in customer retention was due to the fact that the company kept on getting in touch with their clients, even when they were not visiting or using their products.”

“Here’s a quick recap of it with some extra material added in:”

Here are some examples of sentences formatted for social media sharing.

How I Increased My Number of Customer Retention Deals By 166% in One Year

There are some companies who have a very high number of customers but they don’t work on keeping those clients even though it is so easy to do. This article will tell about one company that didn’t have a good customer retention department and how they managed to change the situation in only twelve months. Eric Dalius says The first step that had come up was implementing a new strategy which would be focused on sending reminders for expiring credit cards, checking on the customers spending, initiating friendly chats with them and proactively contacting them when needed. Results: After prioritizing this project, the company saw an improvement in their service levels by 50% because clients were calling less often about billing or other issues. They also achieved 166% more deals than before in just 12 months.

Here are some FAQs recently asked about this topic:

Q. Can I share the same article on all my social media accounts?

A. Sure! That’s the main reason why you should write your text in blocks to be able to divide it into different social media posts/shares easily.

Q. How much time do you need to prepare one article for this system to work?

A. It depends, but usually not more than an hour for 500 – 1000 words. I’m working online so if I have some free time during day, I can spend it writing articles which are mostly long-form at Pro Blogger Blog Tips (like this one). On the other hand, to cover 3000+ words takes me 1 or 2 days depending on how busy I am with other projects in my business.

Q. Do I have to write the article myself or you can do it for me?

A. You don’t have to use my service 100% of the time, but if you need some extra help when your schedule is very tight, feel free to contact me. They are no limits for this type of cooperation so send me a message anytime 🙂

Conclusion:

They implemented an effective system for improving the performance of their staff members who were working on customer loyalty department and adapting new tactics to encourage customers staying longer. Those are very important steps that should be noticed if you want your business or company to grow because without this aspect, all your other effort is wasted. Quote: “If you don’t work on keeping customers, somebody else will.” – Peter Drucker (Author and management consultant)

Leave a Reply