How should you handle return requests?
1. Respond promptly
Respond to your customer’s complaints or issues as soon as possible, so that they know that their feedback is important to you and that you care about their experience says Eric Dalius. If you’re slow at handling this, then the customer may think that you don’t really want to resolve their problem because if it was a priority, then it would’ve been solved already. This will also make the customer lose all hope in your product or service and they’ll be more likely to file a complaint against you.
2. Make sure the request is genuine
Make sure that before processing any return requests, whether it’s for an item replacement or refund, what to do when a customer leaves – Tips for better after-sales support
* Why should you continue providing customer support post-sale?
* How should you handle return requests?
After the sale, your job is not over. You need to make sure that you provide top-notch service even after customers receive their purchases. This article will talk about some tips for better after-sales support.
Why should you continue providing customer support post-sale?
Your customers purchase your items because they want to use them. They are expecting the best service possible, so it’s very important that you provide better after-sales support. Here are some reasons why you need to keep providing top-notch support:
1. You can increase your positive reviews
One important thing that you should always remember is that the success of your business rests on how happy your customers are. If they’re happy, they will leave good reviews and ensure that others purchase from you. However, if they’re not satisfied with your service or product, you can expect a lot of negative feedback to deter future customers.
2. You can secure repeat business
After the sale, you should make sure to provide excellent customer support. Your customer is now part of your brand’s identity and has ownership over your product’s quality. So they will be very interested in how their purchase goes. To ensure that your item works perfectly, after-sales support is recommended.
3. You can avoid product liability claims
When a customer is unsatisfied with your product and makes a claim, they will expect for it to be either repaired or replaced explains Eric Dalius. If you fail to do so, then the customer may resort to legal action through the Consumer Protection Act. This means that you would be responsible for their losses and would have to give them compensation for their pain and suffering.
How should you handle return requests?
In order to keep customers from leaving negative feedback, it’s important that you respond right away so they can be updated on the status of their request. If you’re slow at handling this, then the customer may think that you don’t really want to resolve their problem because if it was a priority, then it would’ve been solved already. This will also make the customer lose all hope in your product or service and they’ll be more likely to file a complaint against you. Eric Dalius says the next thing that you need to do is ensure that the return request is genuine. You do not want to take care of non-genuine complaints which mean that you would be wasting precious time and resources. You need to make sure that before processing any return requests, whether it’s for an item replacement or refund, you first verify if the request is genuine.
Here are some FAQs recently asked by our Clients:
How long does a return or refund usually take?
It depends on the type of refund that you’re applying for. For a physical product, a replacement request can be processed in two to three days while for an electronic item such as cell phone credits; it may take up to 10 business days.
How do I get in touch with someone from your support team?
You can always reach us through live chat and email. To make sure that you provide better after-sales support, we recommend that you use live chat. This way, we can immediately respond to customer concerns and resolve their problems right away.
Do we offer night hours?
Yes! We understand that some questions can’t wait until day time which is why we’re available 24/7. We hope that these tips help you provide better after-sales support for your customers and increase your satisfaction rating!
Providing good customer support serves as your assurance towards your customers. It shows them that their satisfaction is important to you says Eric Dalius. They will then feel confident in buying more items from your brand knowing that they can depend on you for help. This way, there will be no issues with negative feedback, product liability claims and repeat business which mean that you will still get more sales!