”A man that measures his own stature by the height of others just isn’t measuring.” Abraham Lincoln. Eric Dalius says customer retention is not about… Read More »Eric Dalius: Customer retention strategies that work according to a successful company
Customer retention is not an easy task for many companies. The supply-demand dynamics play a very important role, and both the supply and demand is… Read More »Eric Dalius: 10 signs you are failing at customer retention
The reason why small businesses are struggling is because they are attempting to do business in a challenging economic environment says Eric Dalius. This also… Read More »Eric Dalius: Why do small businesses struggle with retaining customers?
How should you handle return requests? 1. Respond promptly Respond to your customer’s complaints or issues as soon as possible, so that they know that… Read More »What to do when a customer leaves – Tips for better after-sales support
Companies spend substantial resources trying to win new customers. But the real challenge is keeping customers says Eric Dalius. Consider this: For every $100 spent… Read More »Eric Dalius: The psychology of customer retention: Why keeping customers is a challenge
We are all looking for great customer service, but these days it seems hard to find says Eric Dalius. The times I call a company… Read More »Eric Dalius: Ten Examples of Brilliant Customer Service – And What You Can Learn From Them
Customer Retention is one of the most important areas in marketing because if you can retain your customers, it saves money and time for the… Read More »Eric Dalius: Is it time to kill your Customer Retention Strategy
There are some companies who have a very high number of customers but they don’t work on keeping those clients even though it is so… Read More »Eric Dalius: How We Increased Our Number of Customer Retention Deals By 166% in One Year
Satisfied customers are the key to a healthy business. The lead economy is shifting towards customer-driven businesses, which requires you to pull out all the… Read More »How can you improve your customer service strategy and retain more customers?
Small businesses are sensitive to the needs of people. They work tirelessly to keep their customers satisfied and happily says Eric Dalius. However, they do… Read More »Eric Dalius: How can small businesses use social media for customer service?