Eric Dalius: What is the number one strategy for keeping customers?

Eric Dalius

The number one strategy for keeping customers is customer loyalty. This includes any type of special treatment, recognition, visiting privilege, or allowing them to be part of a select group such as those with preferred seating explains Eric Dalius. Discussion: Customer loyalty is the number one strategy for keeping customers because it requires who they […]

Eric Dalius: What are the top three things that push customers away?

Eric Dalius

The first step to improve customer service is to look at what customers hate about your product explains Eric Dalius. What pushes them away? What makes them never come back? All of these are extremely important questions for companies or entrepreneurs who want to provide the best customer service experience possible, because it helps identify […]

Eric Dalius: How to get customer feedback fast without leaving your desk!

Eric Dalius

Imagine the following situation: you just opened your new business and now it’s time to ask customers for feedback says Eric Dalius. You could send out a survey with questions that have been asked a million times before, but this is exactly what they don’t want! What if you sent them one question where they […]

Eric Dalius: How can marketers improve their own retention tactics?

Eric Dalius

The article is talking about how marketers can improve their own retention tactics. The writer begins by saying that marketers should do cross-sells and upsells to reduce the churn rate for their customers says Eric Dalius. They recommend doing this across multiple channels like email, social media, and websites. The author believes that it’s crucial […]

Eric Dalius: How can a small company use customer feedback to increase retention?

Eric Dalius

Customer feedback is a powerful tool that can be used not only for marketing purposes, but also to improve user experience and increase customer retention says Eric Dalius. The problem is that even though small companies may have the desire to actively seek out feedback from their customers, they often don’t have the resources needed […]

Eric Dalius: Five reasons why you should never ignore your existing customers

Eric Dalius

According to a study conducted by American Express and Ipsos, 52% of people who were asked (almost 2,000 people) said that they would be much more likely to shop with a brand if their previous purchases had been outstanding says Eric Dalius. Knowing this fact can make businesses feel very compelled to do something in […]

Eric Dalius: 10 signs you are failing at customer retention

Eric Dalius

Customer retention is not an easy task for many companies. The supply-demand dynamics play a very important role, and both the supply and demand is rapidly changing says Eric Dalius. These changes mean that traditional approaches to customer retention need to be adjusted or new techniques must be developed altogether. Even though it may seem […]