Eric Dalius: What are the top three things that push customers away?

Eric Dalius

The first step to improve customer service is to look at what customers hate about your product explains Eric Dalius. What pushes them away? What makes them never come back? All of these are extremely important questions for companies or entrepreneurs who want to provide the best customer service experience possible, because it helps identify […]

Eric Dalius: How to get customer feedback fast without leaving your desk!

Eric Dalius

Imagine the following situation: you just opened your new business and now it’s time to ask customers for feedback says Eric Dalius. You could send out a survey with questions that have been asked a million times before, but this is exactly what they don’t want! What if you sent them one question where they […]

Eric Dalius: Five reasons why you should never ignore your existing customers

Eric Dalius

According to a study conducted by American Express and Ipsos, 52% of people who were asked (almost 2,000 people) said that they would be much more likely to shop with a brand if their previous purchases had been outstanding says Eric Dalius. Knowing this fact can make businesses feel very compelled to do something in […]

What to do when a customer leaves – Tips for better after-sales support

Eric Dalius

How should you handle return requests? 1. Respond promptly Respond to your customer’s complaints or issues as soon as possible, so that they know that their feedback is important to you and that you care about their experience says Eric Dalius. If you’re slow at handling this, then the customer may think that you don’t […]

Eric Dalius: The psychology of customer retention: Why keeping customers is a challenge

Eric Dalius

Companies spend substantial resources trying to win new customers. But the real challenge is keeping customers says Eric Dalius. Consider this: For every $100 spent acquiring a new customer, an average company loses $5 keeping that customer (based on research conducted by Harvard Business School). What separates winners from losers in the battle for retention? […]

Eric Dalius: Is it time to kill your Customer Retention Strategy

Eric Dalius

Customer Retention is one of the most important areas in marketing because if you can retain your customers, it saves money and time for the company because building new customer base costs a lot says Eric Dalius. Most people think that Customer Retention is all about getting repeat orders but it is not. It is […]

How can you improve your customer service strategy and retain more customers? 

Eric Dalius

Satisfied customers are the key to a healthy business. The lead economy is shifting towards customer-driven businesses, which requires you to pull out all the stops in order to retain these customers says Eric Dalius.  Studies have shown that around 50% of your business’s revenue originates from 25% of your customers. This means that by […]